Our policy is to try and make shipping and cost effective and as simple as possible so you receive your goods on time and in the right condition. That being said it is important that you understand we are shipping large, bulky items and so we need your co-operation in making sure our deliveries arrive as planned. These are not items we can pop in your letterbox, leave with your neighbour or stash in your woodshed. Specifically we need you to help us by doing the following:
1. Plan your delivery. If you order before noon your delivery will most likely arrive two days later but might arrive a day either side of that. If you order after noon your delivery will most likely arrive three days later but might arrive a day either side of that.
2. Check your tracking and make sure you are going to be in on the day of delivery.
3. Understand that if you have ordered a desk it weighs 50kg and has a desk top nearly the height of a person and no-one wants to return the following day to attempt a second delivery.
4. Read our Delivery and Returns legal terms and conditions as they are binding.
We have spent some time finding reliable and careful shipping partners and we are proud to work with them. They are:
|TNT - Courier delivery of large items|
|DPD - Courier delivery of smaller items|
|DSV - Palletised delivery|
We know that these companies are reliable, they delivery on time >99% of the time, they handle our goods with care and they have tracking which can be relied upon. Note palletised delivery does not have tracking.
All our goods are packaged for courier shipment and so if the package is damage please email us immediately with photos if possible. If the packaging is fine open it up.
If there are any missing items email us immediately.
If there is any damage to internal parts email us immediately with photos if possible.
All of our packaging can be recycled.
Shipping to mainland UK is a 2 day service and is free. Shipping to Northern Ireland and the Republic of Ireland is a next day service and is free.
We charge extra for the following zones:
Channel and offshore Islands: £48.00 flat rate for any shipment up to 20Kg and then £1.05 per Kg thereafter.
We do not want to do so however we have no choice. The shipping companies charge us extra. We also understand that this negatively affects customers purchasing small items as the shipment costs become prohibitive.
For heavier deliveries above 200Kg we may put your product on a pallet to prevent loss and damage. We will advise if doing so.
If you are planning to purchase in real bulk it is better not to use the website but to email us on firstname.lastname@example.org.
Yes. We have a number of options on the website for next day delivery but it does cost extra.
Yes. For UK mainland we can do this but not for Northern Ireland or the Republic of Ireland. This service costs extra.
Delivery is to the door. The delivery person will not remove or take away any packaging. They are not obliged to place your delivery inside your house but will probably do so if asked.
The pallet will arrive on a truck (not a van) which has a tail lift and a pallet truck. The driver will offload the pallet and use the pallet truck to deliver to your door or goods in. Delivery is to the door. The delivery person will not remove or take away any packaging. They are not obliged to place your delivery inside your house or office. They will normally remove the pallet again if requested but are not obliged to.