All Gostand Desk products are covered by a limited return to base warranty, based on the age of the product. Warranty relates only to the original owner and no other party.
What is covered?
What is not covered?
This warranty does not cover problems due to improper use of the desk, improper assembly, modifications to the desk, normal wear and tear, accidental damage, operation outside the normal environment of an office and any and all issues caused by external forces and actions not related to the manufacture of the desk.
Consequential and incidental damages are not recoverable under this warranty.
What duration of cover do I have?
Warranty for Gostand Desk Frame
Warranty for Gostand Desk-top
When does the warranty start?
The warranty commences from the date of delivery of the goods. If a claim is made against the warranty it does not re-start from the date of claim. The start date remains the initial delivery date.
How to make a warranty claim
Should something go wrong with your Gostand desk firstly please contact us. Email us at firstname.lastname@example.org. When you email us, please advise your original order number and proof of purchase.
We will either:
Warranty decisions and rejected claims
Gostand Limited reserves the right to dismiss any and all claims that it believes not to be caused by a manufacturing fault with the equipment. The decision of Gostand Limited is binding.
Problems outside the warranty?
We will always try and assist any client who has damaged their desk through accident. We do this on a case by case basis. We will be happy to supply spare parts at reasonable cost or should a desk be from a discontinued line then offer a similar desk at discount.
14 day return
If you change your mind or are unhappy with your order, you can return them within 14 days of delivery. All goods must be returned in the same state and condition that they were delivered. For a refund, all the original packaging as well as any documentation, must be returned in a resalable condition, or you may be subject to a restocking fee (up to a maximum of 25%). Packaging and posting costs are not refunded unless the goods are found to be faulty.
Products must not be returned to Gostand Limited without a Goods Return Form. Please complete the return form for a returns number. You may also contact us on 0800 368 9668 Mon-Fri 10.00am - 4.00pm if you need to discuss your return. Any products returned without an authorised returns number will not be accepted by our warehouse. The cost of the return of the products to Gostand Limited is to be borne by the customers unless otherwise arranged in advance.
It is the responsibility of the customer to ensure the safe return of goods to the company.
Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Do not write on or use tape directly on the actual goods' packaging as this will regrettably incur a repackaging fee.
02/04/20 We are still shipping desks. We still have courier availability.
We continue to see very strong demand from customers and are only running a skeleton staff. Our goal is to ensure all desks leave the factory within 2 working days of order.
If receiving a delivery please maintain social distance from the driver for the safety of both yourself and the driver.
We hope you all remain safe and well in this difficult period.