1.The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Only adults (that is, those aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.
2.1 The prices payable for goods that you order are as set out in our website.
2.1.1 Our charges are in Pounds Sterling. You will be billed in Pound Sterling and if you purchase from outside the UK currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
2.2 For certain destinations you may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. If given a choice, please choose a delivery service product that gives appropriate levels of insurance for the goods you order, in order to recompense yourself in the event of loss after dispatch.
3.Right for you to cancel your purchase
3.1 You may cancel your purchase with us for the goods you order (with the exception of bespoke items - see clause 3.2) at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your purchase nor will you have to pay any penalty although you will be expected to pay for any return shipping and re-boxing if so required. Returns will have a re-stocking fee of 25% levied on them unless waived at the discretion of Gostand Limited. If the items have to be re-boxed due to damage during shipment this cost will also be deducted from the refund offered.
3.2. Cancellation of bespoke or custom items. Bespoke items made to client demand cannot be cancelled once manufactured. For clarity bespoke items are classified as following:
3.2.1 Desk-tops. Our standard stock desk-tops are edged but blank and without any features or holes. If a request has been made by the customer to customise the top by adding:
b. Cable ports
d. Fitting of power or other sockets
e. Altering the size of the desk-top
f. Special colour or finish or special edge band
or any other feature or adaptation which requires us to pierce or drill into a blank stock desk-top or cause the desk-top to differ from the standard stocked SKU's on our website then the altered desk-top is defined as bespoke for that customer and is not returnable or refundable.
3.2.2 Frames. Our frames are standard sizes and designs. On occasions customers will ask us to reduce the dimensions or alter a frame in some way. If the customer requests that we:
a. Make a permanent change to the frame by cutting, painting, drilling or any other operation physically altering the frame from it's base SKU or:
b. We change the constituents of a base SKU to alter it's function, for example by adding different feet or side arms,
then in such a case the frame is considered bespoke and is not returnable or refundable.
3.2.3 Other items. All our bespoke items originate from a base SKU. If the customer requests we make a change to an item by any operation physically altering that item from it's base SKU then that item becomes bespoke and is not returnable.
Bespoke items are created by by using the customisation pages and or dropdown menus on our site. By using these online tools you implicitly accept responsibility and liability that you have created a bespoke item that is non-refundable and non-returnable.
If a customer has any doubts as to what does and does not classify as a bespoke item they should seek clarification from Gostand Limited in writing by email before purchasing.
Gostand Limited reserves the right to be the arbiter of what does and does not constitute a bespoke item. Our decision is binding and final.
Note bespoke items can be manufactured from the moment of order and there is no grace period given for the cancellation of orders. Once ordered and if made they cannot be cancelled or refunded.
3.3 To cancel your contract you must notify us by e-mail to email@example.com.
3.4 If you have received the goods before you cancel your purchase or goods have already been shipped to your chosen destination then you must send the goods back, with all packaging unopened, to our contact address at your own cost and risk. Should you wish we can arrange collection of the goods. This may be the cheaper option. You must be present at the collection address given Mon-Fri 8am-6pm to hand over the goods. If you fail to do so any refund will be deducted the cost of a failed collection. Should you choose to return the goods yourself we would recommend that you return the goods with a delivery service that insures you for the full value of the goods as we cannot take responsibility for any items lost without proof of delivery. You must still inform us that you intend to exercise your right to cancel.
3.5 Once you have notified us that you are cancelling your purchase, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
3.6 Imperfections in unseen areas. Due to the nature of manufacturing goods it is sometimes necessary to leave small areas uncoated or to use some very minor fixtures or jigging during assembly. These can leave surface defects and can in certain occasions leave minor discoloration. The main reasons are hanging of powder coatings, gating on polymers, overspray on certain areas and press tool marks. Provided that these imperfections are small and in unseen areas of the furniture Gostand Limited retains the right for such small imperfections to exist in it's products and does not accept them as evidence of the goods being faulty. Evidence of small imperfections in such areas are not accepted as reasons to reject goods or cancel an order. Gostand Limited reserves the right to be the arbiter of what does and does not constitute a visible imperfection. Our decision is binding and final.
4.Delivery of goods to you
4.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate
4.2 Delivery will be made as soon as possible after your order is accepted and this will usually be within 48 hours, but in any event within 7 days of your order.
4.3 You will become the owner of the goods you have ordered when they have been dispatched to you.
4.4 Delivery timings and prices are detailed within the delivery section on this site.
4.5 Full delivery and returns policy can be seen here.
5.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery as soon as possible. However we have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.
5.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail at our contact address of the problem within 7 days of the date on which you ordered the goods.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact mail address or to firstname.lastname@example.org.
7.Information on the website
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information necessarily is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on the site. You agree that it is your responsibility to monitor changes to the site.
Each and every transaction carried out is deemed to be completed within the Island of Ireland and therefore shall be governed by and interpreted in accordance with Northern Irish Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with Northern Irish Law and the Northern Irish Courts shall have exclusive jurisdiction in relation thereto.
9.Use of material on the site
All content on this site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof), is the exclusive property of and owned by GoStand Limited, its licensors or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the material contained on the site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content on the site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the site, or use of the site for purposes competitive to GoStand, is expressly prohibited. GoStand Limited reserves the right to refuse or cancel any person's registration for this site, remove any person from this site or prohibit any person from using this site for any reason whatsoever. GoStand Limited, or its licensors or content providers, retain full and complete title to the material provided on the site, including all associated intellectual property rights, and provide this material to you under a license that is revocable at any time in GoStand Limited sole discretion. GoStand Limited neither warrants nor represents that your use of materials on this site will not infringe rights of third parties not affiliated with GoStand Limited.
You may not use contact information provided on the site for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the site or to surreptitiously intercept any system, data or personal information from the site. You agree not to interrupt or attempt to interrupt the operation of the site in any way. GoStand Limited reserves the right, in its sole discretion, to limit or terminate your access to or use of the site at any time without notice. You are personally liable for any orders that you place or charges or other liabilities that you incur prior to termination. Termination of your access or use will not waive or affect any other right or relief to which GoStand Limited may be entitled, at law or in equity.
10.Creating an account
By registering an account on betteryou.com you agree to recieve carefully selected marketing emails from Gostand limited. You are free to unsubscribe at any time via the 'Unsubscribe' link contained at the bottom of every email. Gostand Limited will never sell of share your email with any third parties without full consent of the individual.
We respect the intellectual property rights of others and request that you do the same. If you think your work has been copied in a manner that constitutes copyright infringement, you may contact us at email@example.com.
In order for us to more effectively assist you, the notification must include ALL of the following:
A physical or electronic signature of the copyright owner or the person authorized to act on the owner's behalf;
A description of the copyrighted work you claim has been infringed;
Information reasonably sufficient to locate the material in question on the site;
Your name, address, telephone number, e-mail address and all other information reasonably sufficient to permit GoStand Limited to contact you;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
GoStand Limited is under no obligation to post, forward, transmit, distribute or otherwise provide any material available on this site, including material you provide to us, and so we have an absolute right to remove any material from the site in our sole discretion at any time.
13.Trademarks and Copyrights
Trademarks, logos and service marks displayed on this site are registered and unregistered trademarks of GoStand Limited, their licensors or content providers, or other third parties. All of these trademarks, logos and service marks are the property of their respective owners. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission, except as otherwise described herein. GoStand Limited reserves all rights not expressly granted in and to the site and its content. This site and all of its content, including but not limited to text, design, graphics, interfaces and code, and the selection and arrangement thereof, is protected as a compilation under the copyright laws of the United Kingdom and other countries.
YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. GOSTAND LIMITED EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE SITE ARE NONINFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE SITE WILL BE SECURE; THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE SITE WILL BE COMPLETE, ACCURATE OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THIS SITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GOSTAND LIMITED OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY OF ANY KIND. GOSTAND LIMITED DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.
IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
16.LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SITE. YOU ACKNOWLEDGE AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE SITE MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR OWN RISK AND THAT THE SITE IS MADE AVAILABLE TO YOU AT NO CHARGE. RECOGNIZING SUCH, YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER GOSTAND LIMITED NOR ITS AFFILIATES, SUPPLIERS OR THIRD PARTY CONTENT PROVIDERS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SITE, OR ANY OTHER SITE YOU ACCESS THROUGH A LINK FROM THIS SITE OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF COMMUNICATIONS YOU SEND TO US, OR THE DELAY OR INABILITY TO USE THE SITE, OR FOR ANY INFORMATION, PRODUCTS OR SERVICES ADVERTISED IN OR OBTAINED THROUGH THE SITE, GOSTAND LIMITED'S REMOVAL OR DELETION OF ANY MATERIALS SUBMITTED OR POSTED ON ITS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF GOSTAND LIMITED ITS AFFILIATES OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION-LINE FAILURE, NETWORK OR SYSTEM OUTAGE, YOUR LOSS OF PROFITS, OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OR USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT NEITHER GOSTAND LIMITED NOR ITS SUPPLIERS SHALL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER OF THE SITE. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY OF THE ABOVE CLAIMS OR ANY DISPUTE WITH GOSTAND LIMITD IS TO DISCONTINUE YOUR USE OF THE SITE. YOU AND GOSTAND LIMITED AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES OR THE CAUSE OF ACTION IS PERMANENTLY BARRED. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, ALL OR A PORTION OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
18.Entire Agreement and Admissibility
If any provision of this agreement is unlawful, void or unenforceable, the remaining provisions of the agreement will remain in place.